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Dear Michael and Chris,I just wanted to thank you for your time today and squeezing my Jayco in when you are clearly flat out.You guys are deadset legends. The sort of customer service you provide is the reason I will be returning and spreading the love. In fact when telling my mate he needs to see you guys he said he had already and had exactly the same awesome experience.
I needed to say something about a company that walks the talk with regard to professional service. I booked my new van in for its 1st service to make sure everything is tight etc before we really start travelling.What I received was a service that went over the van to ensure the van was ready to operate in a successful manner. It was highlighted to me some issues that where not quite as they should be and then corrected them as well as showing me so I was able to learn.I was impressed with what I received and now know who will be looking after my van in the future. Many Thanks
I just want to thank your team for looking after the servicing of my new van yesterday and more importantly I would appreciate it if you would pass on my sincere thanks to Chris who went above and beyond my expectations with regards to showing me how my van works and even taking me for a drive to explain and run through the electric breaking system. It is people like Chris who make businesses like yours different from your competitors.
Thanks so much for taking the time to give us feed back. It is greatly appreciated. The guys all do try very hard and receiving things like this brings great encouragement for the team! 🙂
We were finally packed, camper trailer hooked up and on our way to a camping holiday to Jervis Bay when our electric braking system failed. Having just the previous night received a recommendation for RVGO we quickly drove to their premises and asked for help. They were incredibly friendly, helpful and efficient and quickly fixed our problem and got us on the road again. We cannot recommend them more highly. We will certainly use them again for any servicing or repairs
We recently had a Ready Brute A frame fitted to our motor home by RVGO and were very happy with the result. Very friendly but always professional. We came from the other side of Sydney and they worked with us so as to avoid peak hour traffic.
Dear Sir,I recently purchased a second hand 2014 trakka motorhome.The base vehicle is a fiat ducato 180 multijet.This one had just over 15000km on the clock.On taking delivery i found the engine warning light on and thus began a series of visits to automotive workshops trying to find the problem.I finally was sent to RVGO at terrey hills a certified fiat workshop.This letter is to commend Michael Major and his team at RVGO for the professional manner they went about tracking this problem which at first was thought to be a faulty turbo charger. As the computer readings were not consistent with a failed turbo charger Michael persisted and discovered the problem was a punctured plastic vacuum line to the turbo charger.This was quickly replaced and i was on my way a very relieved and happy customer.Congratulations to Michael and his team.I am now back home in Queensland sunshine coast so if you can advise me of suitable Fiat workshops in this area I would appreciate it.As long as they are of the same standard as RVGORegards
We are on the first leg of our big family holiday from Perth with a brand new Retreat Daydream and our annex was severely damaged by big winds whilst in Narrabeen. We rang our insurer who couldn't help us get it fixed due to the time of year (the week before Christmas!), called the Retreat dealerships in the state and a number of other repairers, only to also be told there was no way we could get new parts or any assistance so close to Christmas. People at the caravan park recommended we try Michael at RVGo in Terrey Hills and he responded with an instant "yes, we can help". That afternoon he had a new annex ordered and in transit and kept in contact with us regarding its progress. When the annex arrived Michael got us straight up to the workshop and had guys working on replacing the annex before we'd even turned the car off! He handled the entire insurance claim for us and had us on the road and back on track with our holiday within 2 hours. When we said to one of the RVGo staff members that they'd really saved our holiday, he replied that Mike will never say no and will always find a way. Thanks so much to ALL the staff at RVGo for saving our holiday.
To Mike and teamYou guys are one of a kind! We were desperate with a broken winch mechanism on our wind-up pop-top and you came to the rescue. Not only did you accommodate our 'unscheduled' visit, you fixed the clutch and instead of accepting money you said "now on your way to enjoy the weekend with you boys". It's refreshing to know people like you care and aren't a quick dollar, we'll definitely be coming to you for all our servicing and other needs.
To Micheal, Chris and the team, Thank You all for sorting out the base plate on the Suzuki GV today. Each time one goes there you are made welcome as if you are one of their own.Anyone looking for a flat tow system look no further than RVGO they will look after, give them a call. Theo D 14/11/16
I have just had a fairly minor modification made to my van, however I was most impressed with whole operation at RVGO. All of the staff were very friendly, helpful and courteous and the work was done professionally and when promised. I would have no hesitation in recommending this business to my caravanning friends. Thankyou RVGO.
Great service from this business. I pulled into their parking lot, without a booking, with a problem coming from my caravan wheels. Even with no booking they took a quick look and and confirmed their was no issue and then did not even charge me. I had to tired toddlers in the back from a long drive and they had me in and out in no time.Thanks Guys
Thank you Michael on your repair of our caravan door and all done in 15mins. This is the second time we have used RVGO, last time at Narabeen Lakes when our stove cover shattered. Top quality organisation with a splendid workforce and office staff.John Murray and Rosemary KeoghHornsby Heights.
I had a little accident in my Motorhome. RVGO handle my insurance claims and did all the repairs. They did an excellent job with the repairs. They had me back on the road asap.Thanks Guy's
Excellent service-staff went out of their way to repair a broken jockey wheel bracket Even lent us a floor trolley jack to take to the caravan park to lift the A frame off our own jack (that could not be moved)Have no hesitation in recommending this firm They are the best in their fieldWishing staff all the best for the future and the professionalism that was shown to usMayrn & Russell Tandy
Stranded with no 240v power in Narrabeen - the Park recommended RVGO. They came straight out and fixed it - you could tell they absolutely knew what they were doing. Fantastic service and professionalism from Michael and the people at RVGO.
I was so impressed with the courtesy and professional service that I enjoyed whilst my 5th wheeler was being repaired. The repair was top quality and they even fully detailed the unit for me which was a very pleasant surprise. I would highly recommend this firm for all your caravan repairs.
Splendid service on our Truma Gas HW system - Nailed the problem completely, and worked extremely competently with the support of Dometic the Truma Agents, to breath life back into the system.Couldn't have been happier!
Thank you Dan and Julie for your excellent and professional
Service,this is the second time you have come to our rescue
Last year the water pump went on our motor home whilst we were in Bathurst, Dan you were so helpful then .
We Tow a car behind the motor home, the brake cable broke and no one could help us, a call to Dan on Monday19/10/2015
He had to order the part from Queensland ,had it express posted to him, then he express posted to us in Orange, Julie
tracked it and informed me today Wednesday that it had been delivered here to Orange! We were able to take the part and get it fixed locally.
THAT IS SERVICE PLUS ! THANK-YOU.
Clyde and Margaret Harrison
Support this company they are fantastic.
Our van experienced extensive hail damage with the roof, side and both ends having to be re-sheeted. The guys at RVGO did an excellent job and the van looks better than new. Dan, Chris and Michael along with the office staff were all very helpful & courteous. Great job and great service.
I have had my camper trailer serviced as well as some repairs undertaken by the RVGO team. . From my first contact I was impressed by the service and advice provided by Michael and Chris
An impressive experience