Please read the below warranty procedures and terms before submitting your claim.
Your enquiry will be placed on our waitlist. We will contact you within 14 working days from the day we receive your warranty request to confirm your warranty enquiry.
Step 1 – Booking for your warranty assessment
When we have availability we will contact you to arrange a booking to inspect and assess your warranty item/s. We will take photos and gather information to determine which part/s will be required. Vehicles are not to be left at our premises – drive through only.
Step 2 – Estimate sent for approval
An estimate will be sent to the appropriate manufacturer for approval.
AN ESTIMATE is not a quote and may change at the time of the repair due to unforeseen circumstances.
Example: Non fitting parts, poor design, bonding, sealants, etc.
The manufacturer will be required to send all parts relevant for the job.
Step 3 – Estimate approved
If the estimate is approved, an appointment will be made to carry out the repairs once the parts arrive in our warehouse from the manufacturer. Please be patient, due to the current part shortage in Australia parts can take anywhere from a few days to a few months to arrive. We will keep you updated along the way with the ETA on parts.
Step 4 – Bring your van in for warranty works
When all parts have arrived into our warehouse we will arrange a booking date. When you bring your RV in please ensure you remove any excessive personal belongings so that we carry out repairs. Depending on the works, we may need your RV for a few days. This will be discussed at the time of your booking.
Charges that may not be covered by any warranty:
- Removal of excessive personal belongings to carry out repairs
- Removal of third party or personally added equipment to access repair area
- Call out fees
- Unexpected / unforeseen extra time taken to repair the vehicle if the third party is not willing to pay
- Making the vehicle safe or compliant
Things you MUST know:
No repairs will be carried out until authorisation is given in writing from associated repairers.
Non-associated repairers - You, the customer, will incur a $180 inspection fee at your warranty assessment booking. You will be required to pay for any repair works carried out. It is your responsibility to be reimbursed by the manufacturer as we do not have an agreement with any non associated partners. Payment is COD once the job is completed.
RVGO labour is charged at $180 inc per hour (for unexpected / unforeseen extra time taken to repair the vehicle if the third party is not willing to pay)
RVGO reserves the right to refuse repairs after the assessment, if RVGO believes;
- The vehicle is unsafe or does not meet Australian standards or regulations - (VSB’s, ADR’s or AS/NZ standards)
- Our repairs will not rectify the problem
- It is the responsibility of the selling dealer / manufacturer
- The vehicle has too many defects
- It breaches the Australian Consumer law
RVGO will be in contact within 7 business days to discuss your warranty booking.
